Privacy Policy Sino88 — Personal Data Protection for Malaysian Members

1 Introduction

Welcome to the official sino88 website. We understand that entrusting your personal information to an online platform requires a high level of confidence. That is why we have carefully crafted this Privacy Policy — to help you clearly understand what we do with your data, why we need it, and how we keep it secure at all times.

This Privacy Policy applies to all services provided by sino88, including the main website at sino88.pro, the sino88 mobile app, and all our official communication channels. By registering for or using any sino88 service, you hereby consent to the practices described in this policy.

This policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing personal data protection in the country. sino88 takes its compliance obligations under this Act very seriously.

2 Personal Data We Collect

Sino88 only collects personal data that is strictly necessary to deliver quality services and meet our compliance obligations. The following are the categories of data we collect:

We do not collect sensitive data such as health information, criminal records, or biometric data unless required by the authorities for specific legal compliance purposes.

3 Personal Data Usage Purpose

Sino88 uses collected personal data solely for legitimate and relevant purposes. We do not use your data for purposes unrelated to the services you use. The primary purposes of data use are as follows:

• Account Management: To create, verify, and maintain your account, including handling registration, login, and account recovery.
• Financial Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and accurately through your chosen payment channel.
• KYC & AML Compliance: To fulfil identity verification (KYC) and anti-money laundering (AML) requirements in accordance with applicable laws and regulations.
• Service Improvement: To analyse usage patterns, identify technical issues, and continuously improve the overall user experience on the Sino88 platform.
• Communication & Support: To send important account-related notifications, respond to support enquiries, and keep you informed of policy or service updates.
• Marketing (with consent): To send promotional information, bonus offers, and the latest news about Sino88 to members who have consented to receive marketing communications.
• Platform Security: To detect and prevent fraud, unauthorised access, and suspicious activity that could compromise the security of other members.

4 Sharing Data with Third Parties

Sino88 takes an extremely cautious approach when it comes to sharing members' personal data. We do not sell or rent your data to any third party for their own marketing purposes. However, there are limited situations where your data may be shared:

• Payment Service Providers: Required financial information is shared solely with authorised payment gateway providers (such as FPX and digital wallets) to process your transactions.
• Technology Providers: Technical partners who help us operate the platform, including cloud services and security systems, are bound by strict confidentiality agreements.
• Regulatory and Law Enforcement Bodies: When required by law or a directive from a competent authority, sino88 will disclose the necessary information to the relevant body.
• KYC Service Providers: Identity verification documents are processed through accredited and certified KYC providers, who are subject to international data security standards.

5 Personal Data Security

Sino88 continuously invests in security infrastructure to ensure your personal data is protected at every stage — during transmission, during processing, and during storage. Our key security measures include:

• Data in transit is encrypted using TLS 1.3 protocol and regularly renewed 256-bit SSL certificates.
• Data at rest is encrypted using AES-256 algorithm for all sensitive personal information.
• Role-based access control (RBAC) system ensuring only authorised personnel can access specific data.
• Regular security audits by independent third parties to identify and patch system vulnerabilities.
• Intrusion detection system (IDS) and 24/7 threat monitoring.
• A comprehensive data incident response plan to ensure any breach is addressed swiftly and effectively.

That said, no security system can be guaranteed to be one hundred percent foolproof. We encourage you to play an active role in protecting your account by using a strong password and not sharing your login credentials with anyone.

6 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by sino88:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 business days.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request a correction. You can update most information directly through your account settings.
• Right to Withdraw Consent: You may withdraw consent for the use of your data for marketing purposes at any time without affecting your core services.
• Right to Object to Processing: In certain circumstances, you have the right to object to the processing of your personal data, particularly for direct marketing purposes.
• Right to Erasure (limited): You may request data deletion in certain situations, subject to our record-keeping obligations under Malaysian law.

To exercise any of the above rights, please contact our privacy team via Sino88 customer support. All requests will be handled seriously and responded to within the timeframe stipulated by the PDPA.

7 Cookies & Tracking Technologies

Sino88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Necessary Cookies (Essential Cookies): Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use our site (pages visited, time spent) to help us improve our services.
• Functional Cookies: Saves your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Used to analyze website traffic in aggregate and help us understand usage patterns without identifying individuals.

You can manage cookie settings through your browser settings. Disabling certain cookies may affect the functionality of some parts of the sino88 platform.

8 Data Retention Period

Sino88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable Malaysian law.

• Active Account Data: Retained for as long as your account is active on the sino88 platform, and for the required period following account closure.
• Financial Transaction Records: Retained for seven (7) years in accordance with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained for five (5) years after the business relationship ends, or longer if required by the authorities.
• Support Communication Logs: Retained for two (2) years for reference and service improvement purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

Once the retention period expires, your personal data will be securely deleted or anonymised in a manner that does not allow re-identification.

9 Links to Third-Party Sites

The sino88 platform may contain links to third-party websites or services in certain contexts. Please note that sino88's Privacy Policy does not apply to those third-party websites.

Sino88 is not responsible for the privacy practices or content of third-party websites. We encourage you to read and understand the privacy policy of each website you visit separately.

10 Changes to This Privacy Policy

Sino88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via:

• In-platform notification on sino88 the next time you log in.
• Emailed to the address registered with your account at least seven (7) days before the changes take effect.
• Updates take effect on the "Last Updated" date shown at the top of this document.

Continued use of the sino88 platform after the effective date of any amendment constitutes your acceptance of the latest version of this policy. We encourage you to review this page periodically.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how sino88 handles your personal data, our privacy team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the support button within the Sino88 platform.
• Privacy Email: Send your written inquiry to our support email address. All privacy-related emails are handled by a dedicated team.
• Telegram & WhatsApp: For urgent enquiries and follow-ups on cases currently in progress.

We are committed to responding to all privacy-related inquiries within 14 business days. For formal complaints, we aim for resolution within 30 business days in accordance with PDPA requirements.